Refund & Cancellation Policy
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Contact Legal & BillingRefund & Cancellation Policy
Legally binding no-refund terms for RepSet services
Overview
This Refund & Cancellation Policy (“Policy”) governs all payments made to RepSet, its subsidiaries, and affiliated entities. By subscribing to or using RepSet’s services, you acknowledge that you have read, understood, and agreed to the terms herein.
RepSet provides digital software services delivered instantly upon activation. Because access to digital systems cannot be revoked once provisioned, all payments are strictly non-refundable except where expressly required by law or this Policy.
Core Principles
- • All payments are final and non-refundable after service activation.
- • Users are responsible for reviewing plan details and trial options before purchase.
- • Refunds or credits will not be provided for partial use, early cancellation, or unused time.
- • In the event of duplicate or erroneous transactions, corrective actions—not monetary refunds—may be issued.
Refund Eligibility & Exceptions
Limited Eligibility (Exceptional Circumstances)
- • Duplicate billing due to a verified payment gateway malfunction.
- • Unauthorized or fraudulent transactions proven and confirmed by Razorpay or our payment processor.
- • Service activation failure attributable solely to RepSet’s infrastructure or technical fault, verified by our engineering team.
Not Eligible for Refund
- • Subscription cancellations after activation or renewal.
- • Failure to cancel an auto-renewing subscription before billing date.
- • Dissatisfaction arising from features, performance, or user expectations.
- • Downtime, maintenance periods, or third-party integration failures.
- • Custom implementation or enterprise onboarding fees once work has commenced.
Dispute Resolution & Remediation Process
RepSet is committed to resolving billing disputes promptly and lawfully. While refunds are not offered, legitimate payment disputes may result in credits, service extensions, or corrective adjustments at RepSet’s sole discretion.
Step-by-Step Process
Submit a Billing Query
Email repset.onezy@gmail.com or open a support ticket within seven (7) days of the transaction date, including payment ID and reason for dispute.
Verification & Review
RepSet’s billing and legal teams will coordinate with Razorpay to verify transaction details within five (5) business days.
Resolution or Adjustment
If a duplicate or failed transaction is confirmed, RepSet may issue an account credit or extend subscription time equivalent to the disputed amount. No cash refunds are provided.
Information Required for Review
- Registered account email address
- Payment or order reference ID
- Detailed description of issue
- Supporting proof such as screenshots or bank statements (if applicable)
Resolution Timeline
RepSet strives to resolve all verified billing issues in a timely and transparent manner.
Acknowledgment
Within 24 hours of receipt
Verification Phase
3–5 business days
Final Resolution
Up to 7 business days depending on payment gateway confirmation
Account Credits in Lieu of Refunds
Where applicable, RepSet may issue account credits or service extensions instead of cash refunds. Such credits:
Cancellation & Termination of Services
Users may cancel their subscription at any time through the dashboard. Cancellations take effect at the end of the current billing period.
Compliance with Applicable Laws
This Policy is governed by and construed in accordance with the laws of India. All disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts in Bhopal, Madhya Pradesh, India.
Contact Information
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Policy Revisions & Updates
RepSet reserves the right to revise this Policy at its sole discretion at any time without prior notice. Updated versions will be posted on our official website and become effective immediately unless stated otherwise.
- Email notification to affected account holders for material changes.
- In-app banner or notification within the RepSet dashboard.
- Publication date updated in the Policy header.
Important: Continued use of RepSet services after any update constitutes acknowledgment and acceptance of the revised terms. Users who do not agree must cease use and contact support for account termination.